The short version
The Ambulance Event is Animal Hospital's scheduled crisis: the community wiki's Events page documents the first surge on Shift 5 with Dr. Harlow announcing that an anomaly attack in town has left six patients in critical condition, and a recurrence roughly every five shifts after that. The surge rewrites your priorities for its duration — fire first, criticals second, routine symptoms third — and the run is won before the siren by keeping rooms clear and an extinguisher within reach.